SPX Service Solutions

For 30 years SPX Service Solutions, under the Valley Forge brand, has helped transform information into a valued asset for customers by producing and managing content that supports service organizations and dealerships. Nothing is so technical that it cannot be transformed into a communication tool that will save customers time and money.

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Technology
SPX Service Solutions custom-designs ideal systems to manage vehicle support content throughout the product life cycle.
- Legacy data conversion
- Integration services
- eProcess (workflow) solutions
- Electronic parts catalogs
- Authoring systems
- Publishing services
- Animated wiring diagrams
- Electronic collaboration, mark-up and review
- Intelligent location diagrams
- Stencil-based diagnostic art
- Interactive graphics for training and testing applications
Technical communication
Our team of technical authors, illustrators, instructional designers and multi-media experts capture, develop and transform your OEM knowledge into intelligent, interactive information to provide a “training on demand” experience for your dealership/distributor technicians.
Our workflow-driven, xml-based authoring and publishing technology (xmlcompassTM), along with specialized graphics mark-up and development utilities, provides a platform for author independence, extensive real-time reporting, and efficient translation and delivery capabilities.
- Wiring diagrams
- Service information
- Diagnostic procedures
- Labor times/flat rates
- Owner/operator information
- Parts information
- On-vehicle research
- Technology integration and deployment

Warranty Support Services
Our service research technicians help companies reduce warranty and service costs by establishing labor times/flat rates, validating repair procedures, wiring diagrams, and service information, and providing quality assurance services to support the release of diagnostic software and service technology into the dealer service environment.
- Development of fair, repeatable, defendable time standards
- Integration of labor time and service procedure development
- Diagnostic procedure and software validation and verification
- Repair method validation/optimization
- Identification of advanced serviceability issues
- Warranty claims and parts scrapping audits
Training
Through assessment of current knowledge and skill levels, we design, build and deliver custom training courses for dealership service and parts personnel. Our training professionals are experienced in many markets, languages and cultures. They also train clients’ key personnel on how to become future trainers, creating an experienced and efficient workforce.
- Needs analysis and instructional design
- Content/courseware for instructor-led training
- Computer and web-based training
- SCORM compliance and LMS integration
- Interactive distance learning
- Delivery, proctoring and follow-up support

custom designs, training and solutions